Privacy Policy

Privacy Policy

Nobel London operates this website and online store, including all related information, content, features, products and services (together referred to as the “Services”), to provide customers with a refined and secure shopping experience. Our store is hosted on Shopify, which allows us to offer these Services.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, make a purchase, interact with our Services or contact us. Where there is any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy will apply with regard to the handling of personal information.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information”, we mean information that identifies you or can reasonably be linked to you. This does not include anonymous or de-identified data.

Depending on how you interact with our Services, we may collect the following types of personal information:

  • Contact information such as your name, billing address, shipping address, phone number and email address

  • Payment and transaction information including payment method, transaction details and order confirmations

  • Account information such as login credentials, preferences and saved settings

  • Order activity including products viewed, added to cart, purchased, returned or exchanged

  • Communications you send to us, including customer support messages

  • Device and technical information such as IP address, browser type and device identifiers

  • Usage data relating to how you navigate and interact with our website

How We Collect Your Information

We may collect personal information through the following sources:

  • Directly from you when you place an order, create an account, subscribe to communications or contact us

  • Automatically through your use of our website via cookies and similar technologies

  • From service providers who help us operate our business, such as payment processors and logistics partners

  • From third-party partners where permitted by law

How We Use Your Personal Information

We use personal information to:

  • Process orders, payments, deliveries, returns and exchanges

  • Create and manage customer accounts

  • Provide customer support and respond to enquiries

  • Improve and personalise your shopping experience

  • Send transactional and service-related communications

  • Share marketing communications where permitted and where you have not opted out

  • Detect and prevent fraud or unauthorised activity

  • Comply with legal obligations and enforce our policies

Marketing Communications

If you choose to receive marketing communications from us, you may unsubscribe at any time using the link provided in our emails. Even if you opt out of marketing messages, we may still send essential service-related communications regarding your orders or account.

Sharing Your Personal Information

We may share your personal information in limited circumstances, including:

  • With Shopify and trusted service providers who support our operations such as payment processing, website hosting, analytics, fulfilment and customer service

  • With marketing partners to deliver relevant advertising, where legally permitted

  • Where required to comply with legal obligations or lawful requests

  • In connection with a business transaction such as a merger or restructuring

All third parties are required to handle your information in accordance with applicable privacy laws.

Shopify Services

Our store is hosted by Shopify, which processes personal information necessary to provide and improve the Services. Shopify may process data across different jurisdictions. For more information on how Shopify handles personal data, please refer to Shopify’s Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

Data Security and Retention

We implement reasonable technical and organisational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal requirements or resolve disputes.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Object to or restrict certain processing

  • Request data portability

  • Withdraw consent where applicable

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing requests.

International Data Transfers

Your personal information may be transferred, stored or processed outside your country of residence. Where required, we rely on approved legal safeguards such as Standard Contractual Clauses to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, or if you wish to exercise your rights, please contact us at:

info@nobel-london.com

For data protection purposes, Nobel London acts as the data controller of your personal information.